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Basic troubleshooting

What happens when your homepage doesn't work?

Firstly, it's not much good creating a homepage in something like Word, unless you
convert it to HTML (Hyper-Text Markup Language). I'm no expert on the subject, but I
remember what it was like when I created my first web page. Total nightmare. HTML
can be problematic, to say the least. Each set of codes needs to be opened and
closed before it will work properly. If in doubt, have a look at the source of this
document.

Why are my links broken? Why are the pictures missing? It looks fine on my PC?

In a lot of cases, the links will work on your home PC as "Picture.GIF" and
"picture.gif" are treated the same. Our server is case-sensitive and the file names must be identical. Effectively "Picture.GIF" and "picture.gif" are two different file names on our system here. If you are using a web-authoring package, it may be difficult to see where the problem lies. The easiest thing to do is to ensure that all file, link
and picture references are totally lower case.

Why can't I see my main page? Why is there only a 404 Error?

Most web servers show a directory list of files unless there is an index document.
The general default on a web server is index.html or index.htm. Before uploading
your page to our server here if you look at your website you will notice that there is
a page that says "Nothing here yet". This is a document called index.html and
your main page should have this name and will replace the existing
index.html automatically.

I've uploaded an update of my page, but it doesn't seem to be working.

Once you have uploaded your page, ensure that when you're online, you press the
refresh/reload button. Your PC may still be viewing your page from its cache!

My page takes too long to load - what have I done wrong?

When using background or other graphics on your page, make sure that the files
aren't too large - if they are, they will take a long time to load and you may find that
people are too impatient to wait. The smaller the graphics files, the less time they
will take to load. Less is more!