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Technical Support's Frequently Asked Questions (Version 1.0)

1. About this FAQ

2.Settings
2.1 What is my email address?
2.2 What number should I call to connect to FreeUK?
2.3 What are the server settings?
2.4 How do multiple email addresses work?

3.Web site Questions
3.1 What is the url of my home page?
3.2 What is the url http://www.<username>.freeuk.com
3.3 How do I upload my web pages?
3.4 How big is 25 meg?
3.5 Does FreeUK have a web cache?
3.6 How do I tell if I've gone over my 25Meg allowance?

4.News (USENET) Questions
4.1 What is Usenet?
4.2 Can I connect to FreeUK's news server when not dialled in?
4.3 How do I ask for a new newsgroup to be added?

5 Mail Questions
5.1 Can I send mail via the FreeUK mail server when I'm not dialled into FreeUK?
5.2 Can I read my FreeUK mail when logged in via another ISP/from work?

6.Miscellaneous Questions
6.1 Does FreeUK Support V.90 and ISDN?
6.2 What are attachments?
6.3 What is the Internet?
6.4 How do I close my account?

7.Contacting Technical Support



1. About this FAQ

This FAQ tries to answer the most common questions asked by customers when they first connect to FreeUK. If you have any further questions after reading this FAQ please mail support@freeuk.net or post an article to the freeuk.help



2. Settings

2.1 What is my email address?

It is <username>@freeuk.com. (bloggs@freeuk.com)If you wish to use multiple email addresses then use the format : <anything>@<username>.freeuk.com. (joe@bloggs.freeuk.com) You can put anything you like before the @.

2.2 What number should I call to connect to FreeUK?

0845 126 4001
0845 079 0007

2.3 What are the server settings?

Our incoming mail server is pop.freeuk.net
Our outgoing is relay.freeuk.net
Our news server is news.freeuk.net
The Primary DNS is 212.126.144.2
Secondary 212.126.144.13

2.4 How do multiple email addresses work?

We have included full instructions here for Outlook Express.



3. Web site Questions

3.1 What is the url of my home page?

It's http://home.freeuk.net/<username>

3.2 What is the url http://www.<username>.freeuk.com/ - and how do I get this?

You can use this format, but be aware that this URL will not work for all browsers.
Only modern browsers supply the information to the server which the server needs
to make this URL work.Microsoft Internet Explorer 4.0 and above and Netscape
Communicator 4.0 and above. Earlier versions may not. Using this option
will not invalidate your old URL. Both will work.

3.3 How do I upload my web pages?

You will need an FTP client to transfer your files.
For more info on FTP please view the Technical Support site located here.
When uploading your pages please remember the following:

You will need to connect to: home.freeuk.net
You will need to supply your user name and password.
Upload text files as ASCII - otherwise you may get strange characters.
UGraphical files should be uploaded in binary mode.
File names should be all in lower case and so should all links to them.
If there is a file called index.html already in your webspace, it needs to be removed
 
and replaced by your version (index.html is the first page seen in your web site).
Note: Your first page MUST be called index.htm or index.html (all in lowercase)
 
otherwise your site will not be viewable.

3.4 How big is 25 meg?

It is the equivalent of about 25000 pages of text. Pictures take up far more space than text files. To conserve space, you should use pictures that are jpegs rather than gifs, when this is possible.

3.5 Does FreeUK have a web cache?

Yes. It's www-cache.freeuk.net, port number 3128. A web-cache stores copies of pages viewed on a local machine and, if it hasn't been updated, will get the page from this local store. This will make downloading these pages faster.

3.6 How do I tell if I've gone over my 25Meg allowance?

A record of the space used is recorded and if you attempt to upload a file that will
take you over the 25 meg limit, the upload will be aborted.



4. News (USENET) Questions

4.1 What is Usenet?

News (or Usenet as it is also called) is like a huge international bulletin board.
It consists of over 28,000 discussion groups, each on its own topic, to which people
send messages (called news articles) which can be read by people all over the
world. Almost everyone who has access to news will be able to read any
messages you send (post) to usenet within a day or so.

FreeUK gives you access to any of the newsgroups available to them, except for
a few because of their illegal content. These articles are sorted into groups - these
are collections of articles (usually) connected to a particular subject. These groups
are collected together under sub-headings known as a hierarchy. Some groups
have only two words in the their title (for example news.answers). Others have
more (for example comp.sys.ibmpc.games.flight-sim) and will usually give
some clue as the general subject of the group.

The following are some of the main divisions:

comp - Everything relating to computers
sci - Subjects relating to science
rec - Recreational - sports, hobbies, arts
soc - Social groups e.g. soc.singles, soc.couples.wedding
news - Relating to Usenet itself
misc - Miscellaneous - everything that doesn't belong anywhere else
talk - Discussion groups
uk - The uk specific groups
alt - 'Alternative' groups
freeuk - Groups relating to FreeUK specifically

Most newsgroups available contain FAQ's - this stands for Frequently Asked
Questions (this is a FAQ file). A FAQ is a list of the answers to the questions that
appear on the group over and over again. They can be a very good starting point
for research into a topic as they will often have details of where to go for more
information. They also often give details of what type of articles are
welcomed into that particular group.

Binary groups are also useful. A binary is a computer program or something
else (such as a picture or a word file) which is other than plain text. They are only posted to binary groups. These will have binary somewhere in their name.

There are also a few rules of "Nettiquette" which it is a good idea to follow and in some cases necessary. Not following these rules can result in either being flamed (people will send you angry messages) for minor offenses or your account being suspended in the worst case. Here are some simple rules to follow:

 Keep your postings on the subject of the newsgroup that you are posting to.
 Do not post binary messages(attachments) to non binary newsgroups.
 
 Binary newsgroups will contain the word binary in the name of the group.
 Do not post advertisements in groups unless they are designed for that purpose.
 Read the FAQ for a group before posting to the group. Many groups have a FAQ
 
 which answers many Frequently asked Questions and gives information about
 
 the discussions in that group.
 It is also a good idea to read all the messages in the group before posting to it.
 
 This will give you an idea of the sort of topics discussed in the group. It will also
 
 help to avoid asking a question which someone has recently asked in the group.
 Only quote the part of a message which you are replying to and put your answer
 
 after the original message.
 Limit your signature to 4 lines.

4.2 Can I connect to FreeUK's news server when not dialled in?

No. This is to stop our server being overloaded by non-FreeUK users.

4.3 How do I ask for a new newsgroup to be added?

Mail newsmaster@freeuk.net



5. Mail Questions

5.1 Can I send mail via the FreeUK mail server when I'm not dialled into FreeUK?

No. This is because people were mis-using the open server to send UCE. Only people dialled into FreeUK or sending mail to FreeUK customers can use it now.

5.2 Can I read my FreeUK mail when logged in via another ISP/from work?

Yes. Set up a POP3 client (Outlook Express, Eudora Lite, Pegasus) to collect mail from pop.freeuk.net This server is open to connections from all over the world.



6. Miscellaneous Questions

6.1 Does FreeUK Support V.90 and ISDN ?

We are running the V.90 code the number to dial is 0845 079 0007
We also support ISDN the number to dial is 0845 079 0007

6.2 What are attachments?

A file attachment can be any kind of computer file, a picture, a music file, a spreadsheet, a database or a binary executable.

Before a file can be sent with an email message it must first be encoded. Outlook
Express and many other 32bit mail clients handle the encoding when you select the
file to be attached. Once the file has been encoded, it will be inserted in the message
body and sent with your message. When you receive an attachment it will as a Paper
clip attached on your mail if using Outlook Express other mail programs display an
attachment differently. Once you click on the paper clip it will ask you to either "open
file" (on the understanding you have a program installed on your pc that will open
the file extension that you have received) Or "Save to Disk" where you can
specify where to put it on your hard disk/floppy disk for viewing later.

6.3 What is the Internet?

The Internet is a network of computers all over the world which connect to each
other using a network protocol called TCP/IP. When you are dialed into FreeUK your
machine is part of the Internet. You can use the Internet to exchange electronic mail
or to look at the Web. The Web is a vast collection of documents stored all over the
Internet complete with pretty pictures and sounds. Most of your use of the Internet
will probably be looking at Web pages and sending email.

6.4 How do I close my account?

Send an email to sales@freeuk.net with your full name, your username and
your postal code. Or, alternatively, fax them on 0845 355 5555.



7. Contacting Technical Support

Technical support is available on the phone Monday - Saturday 9am - 9pm on
0845 355 5555. We also answer mail sent to support@freeuk.net and monitor the
freeuk.help newsgroup. When sending mail to support it is important you include as
much information as possible. This cuts down on the amount of time it will take to
answer your question. When you are getting an error message make sure you
tell us exactly what the message is.

Information to be included with all queries:

What hardware are you using (e.g. PC compatible, Macintosh)?
What operating system (e.g. MS-DOS 5, System 7.0, Windows XP)?
Have you had any other Internet software on your machine?
If yes, what software and what ISP was it used for?

Information to be included with Modem problems:

What type of modem are you using (manufacturer& speed)?
Is it internal or external?
Are you using a buffered UART (16550)?
Which phone number are you calling?


Any suggestions or ideas about this FAQ should be emailed to support@freeuk.net