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Service Status

Welcome to the Service status announcements page. We aim at keeping customers informed on any performance issues that may be affecting the services we offer.

Service outage affecting FreeUK dial-up customers

We are currently investigating an incident that is preventing FreeUK dial-up customers from accessing the internet on the 0845 1264001 and the 0844 5350802 numbers.

While we look to find a solution to this issue we would advise that any customers affected by this outage should change the number that they are attempting to dial in on to 0845 0790007. This will enable you to connect.

Kind Regards,

FreeUK Support



Scheduled maintenance affecting FreeUK webmail on 15/11/2010

We will be carrying out scheduled maintenance on our FreeUK webmail platform on 15/11/2010. This maintenance is necessary and will affect all customers with e-mail addresses ending in @freeuk.com and @freeuk.net who use the webmail facility.

Planned duration details:

Planned start: 15/11/2010 00:00
Planned finish: 15/11/2010 01:00

End User Impact: During the maintenance period the webmail facility will be unavailable for several short intervals and usability should be considered at risk for the whole maintenance window. There is no risk of customers losing mail during this scheduled maintenance.

Kind Regards,

FreeUK Support