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EMail Only Account Frequently Asked Questions

Some customers receive an email from us warning that their dial-up account will be shut down due to non-use. If you are one of these customers and you wish to keep your FreeUK email address, we suggest you move to a FreeUK Email Only account with a modest £14.99 (+VAT) annual subscription fee.

  • I use my email address often, why have I received this email?
  • What is a dial-up account?
  • I did not receive your initial emails. Where are they?
  • I followed the link, but received the error "Sorry, xxxx no longer appears to be a valid FreeUK login". What should I do?
  • We do not use the Dial-up service from FreeUK as we use broadband with another provider.
  • I just renewed my account but have not received any confirmation. Can you confirm that it has been done?
  • I pay Claranet / FreeUK for another service (e-mail, ADSL, Dial Up, Clarahost). Do I have to pay for each account?
  • I make use of the free inclusive webspace. Will this be lost if my FreeUK account closes?
  • What payment types do you accept?
  • My email has been closed, can I get it back?
  • What if I dial in from now on?


    I use my email address often, why have I received this email?

    The email you received related to your FreeUK account. This is a Dial-up account, in which you are provided a free email address based on the understanding that you would continually use the account as a Dial Up connection.


    What is a dial-up account?

    Dial-up account is an old form of connecting to the internet using a 56k modem; this would be setup to dial an 0845 number to connect to the internet so you could browse websites and access your email. Most users these days will now connect using Broadband (ADSL).


    I did not receive your initial emails. Where are they?

    It is possible that mail filtering software has deleted any previous correspondences. Please ensure that you have checked your filtering software’s “spam” or “junk” folder.


    I followed the link, but received the error "Sorry, xxxx no longer appears to be a valid FreeUK login". What should I do?

    This error suggests that the account is suspended due to dial-up inactivity. To restore your email address please call our Support Team on 0845 2340711 at your earliest convenience.


    We do not use the Dial-up service from FreeUK as we use broadband with another provider.

    As the FreeUK Dial-up account’s Terms and Conditions have not been adhered too the account will be set to close, however we appreciate that some customers who have migrated away from us may wish to continue to use their FreeUK mail box. In this instance we would recommend subscribing to the FreeUK email account for £14.99 (+VAT) annually. This account will not require a dial-up connection to maintain it.


    I just renewed my account but have not received any confirmation. Can you confirm that it has been done?

    We are happy to post you an invoice of the recent subscription. To request an invoice please email our support department (support@freeuk.net) providing your FreeUK user name with your request.


    I pay Claranet / FreeUK for another service (e-mail, ADSL, Dial Up, Clarahost). Do I have to pay for each account?

    Where a customer has another subscribed service with either Claranet or FreeUK we will usually be happy to link the accounts so that additional payment is not required for the email service, allowing you to keep the email at no extra charge. Please email details of the relevant paid services to support@freeuk.net and we will determine whether or not you qualify for this offer.


    I make use of the free inclusive webspace. Will this be lost if my FreeUK account closes?

    When the FreeUK account is closed any related services will also be closed. This includes the email address and the associated web space.


    What payment types do you accept?

    FreeUK are happy to accept Visa, MasterCard. We are unable to process Direct Debit, Cheques, Maestro or American Express cards.


    My email has been closed, can I get it back?

    If your email address has been suspended due to the 120 day inactivity please call our Support Team on 0845 2340711. We will be happy to remove the suspension upon upgrading your account to a subscription based one once we have confirmed that the first payment has gone through.


    What if I dial in from now on?

    As the account has now been flagged for deletion, subsequent dial-up usage will not prevent the account from being closed. If you don't have other paid services with either FreeUK or Claranet, then the only way to keep this email address is to sign up for the email- only account.