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Disconnected as soon as username & password is verified?
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Check WINS configuration is disabled. See our help page located here |
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Check number dialled. If you are using a non-K56 modem on a K56 line, |
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this may be the reason. |
Disconnected within fixed period of time (i.e. 20 mins)
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Check for timeouts set in browser. |
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Check for timeouts set in modem properties. |
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Check number dialled and make/speed of modem and ensure compatibility. |
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If you have call waiting enabled on your line, ensure that it is disabled before |
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connecting to us. The "bleep" on the line when a second call comes through
will disconnect your modem. |
Password is not being accepted and is requested again and again
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Check for CAPS lock being on. |
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Check for capital letters in username and/or password. |
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Check for @freeuk.net in username and delete @freeuk.net if present. |
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Check that, if you use a Windows logon, the box is not asking you for this logon |
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rather than your FreeUK logon. |
Unable to negotiate dial-in connection (failed) (Win 3.x)
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Check installed modem is correct. |
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If standard modem, try changing init string to AT&F in modems2.ini file. |
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Check for line noise and quality. |
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Check for length of telephone extension cable (long cables can result |
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in deterioration of signal). |
Cannot find any sites with browser
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Has the "connect to" box appeared? |
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Have you heard the modem connecting? |
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Check for IP address set in either TCP/IP or DUN properties. |
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Check to ensure that the DNS settings are correct in TCP/IP properties. |
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See our page for setting up Dial Up Networking for information on how to get to these settings. |
Call to undefined Dynalink
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Microsoft Office Toolbar running when Internet Explorer installed. |
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