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Connection/Disconnection Help

Disconnections are one of the most common reasons for people to call Technical Support. Some of the common reasons for disconnections are given below, together with fixes.

Problem connections can be due to a variety of reasons, some simple and some
not so simple. In the first instance, you should always try rebooting your computer
as this can often cure a minor problem. If this does not cure the problem, check your connection on the different numbers that we offer - we use two telephone companies and two different types of modems and incompabilities between our modems and our customers' modems can result in a bad or failed connection.

Try the following links for connection/disconnection help:

  • I keep on getting disconnected
  • How to disable WINS resolution
  • Our guide to dial up networking
  • Presenting us with your CLI

    If you are still having problems please email: support@freeuk.com