change and the team will be open from 9.00 to 21.00 Monday to Saturday. Our aim
is to improve our level of service by offering better coverage at our busiest times. An analysis of our call volumes has indicated the majority of our customers tend to call within the hours given above. We are also aiming at improving on our response time to your emails. We apologise to any customers who may be affected by the new opening hours.
As you will have noticed, the FreeUK website has undergone a complete re-design. As well as being much easier to navigate, we now offer new and updated sections
to the website for members such as: FreeUK
tutorials and guides, online
support and new online tools.
Launching FreeUK Broadband
May 1st 2002 saw the launch of our new ADSL package - FreeUK Broadband. Tony De Nazareth, Managing Director of FreeUK, said "We are delighted to be able to offer customers the opportunity to get cost-effective broadband Internet access. FreeUK broadband will enable customers to benefit from connection speeds of up to 10 times faster than a normal 56k modem for only £22.99 a month".
Click
here to go to the FreeUK broadband section and read more.
Freesurf – the French Connection
Freesurf, FreeUK’s French sister company is not only the first free Internet provider in France, but is now listed as one of the country's top 5 ISPs with over 550,000 French users. When launched, FreeSurf was initially limited to the Paris region, however, it full national service has been running since September 1999.
FreeUK network
The FreeUK network is resilient enough to ensure the best possible service levels
for our customers. It is built upon solid and proven state-of-the-art technologies, all managed by an experienced team of professionals who monitor the service 24 hours a day, seven days a week. As FreeUK has a direct connection to one of the fastest UK and European backbones along with a direct connection to the LINX (London Internet Exchange) and other peering points.
Award winning FreeUK
March 2000 - Nominated as ‘Top Notch Free Internet Service Provider’ in PC Pro magazine’s ISP Awards (March 2000 edition). FreeUK had only been established
for one year before being voted number one by the readers of the magazine. The consistency of the scores that FreeUK gained in the poll put many of our competitors in the shade.
”Beating off the big names that have equally big marketing spends such as BT, Cable & Wireless, Freeserve, MSN and Virgin was never going to be an easy task, yet one company managed to make it look that way".
